Privacy policy

This Privacy Policy is a legal agreement between you (the individual using Lomesen services) and Lomesen. We understand the importance of your privacy and appreciate your trust in how we handle your personal information.

This policy explains how Lomeson and its affiliates (collectively referred to as "we," "us," "our," or "Lomesen") collect, use, and process your personal data when you interact with Lomesen websites, mobile applications, devices, products, services, and both online and physical stores that reference this Privacy Policy (collectively, the "Lomesen Services").

By using Lomesen Services, you agree to the terms outlined in this Privacy Policy.

 

1. Collection of Personal Data

Personal data refers to any information that can directly or indirectly identify you. It also includes anonymous data linked to identifiable information. However, personal data does not include information that has been irreversibly anonymized or aggregated in a way that prevents us, even when combined with other data, from identifying you.

1.1 Information You Provide

We collect and store any information you provide while using Lomesen Services. This may include personal details submitted through our website, mobile app, customer support channels, or other interactions. 

You may choose not to provide certain details; however, this may limit your ability to fully utilize some Lomesen Services.

1.2 Automatically Collected Information

When you use Lomesen Services, we automatically collect certain types of information about your interactions with our products, content, and services. Like many websites, we use cookies and other unique identifiers to gather data from your browser or device. This includes usage statistics, device information, and browsing behavior.

1.3 Information from Third-Party Sources

We may receive additional information about you from third-party sources. For example, we might obtain updated delivery addresses from shipping carriers to ensure accurate and timely deliveries. We also collect data from business partners and service providers to enhance our services.

2. Purpose of Collecting Your Personal Information

We use your personal information to operate, provide, develop, and improve our products and services. These purposes include:

2.1 Order Processing & Delivery

We use your personal information to process and fulfill orders, deliver products and services, handle payments, and communicate with you regarding your purchases, including order updates and promotional offers.

2.2 Service Enhancement & Troubleshooting

Your personal data helps us enhance Lomesen Services by analyzing performance, fixing errors, and improving functionality to provide a seamless user experience.

2.3 Personalized Recommendations

We analyze your preferences and interactions to suggest relevant features, products, and services, ensuring a customized shopping experience.

2.4 Legal Compliance

In specific cases, we collect and process personal data to comply with legal obligations and regulatory requirements.

2.5 Fraud Prevention & Risk Management

To safeguard our customers and business, we use personal data to prevent fraudulent activities, unauthorized transactions, and other security risks. We may also apply risk assessment methods to evaluate credit risks where applicable.

3. Cookies

3.1 What Are Cookies?

Cookies are small text files stored on your browser or device to help websites remember certain information about your preferences and activity. We also use other tracking technologies, such as device identifiers and software tools, for similar purposes. In this policy, we refer to all such technologies as “cookies.”

3.2 How We Use Cookies

We use cookies to:

  1. Recognize Your Account: Identifying you when you sign in so we can personalize your experience and enable features such as saved preferences and 1-Click purchasing.
  2. Store Your Preferences: Remembering settings such as whether you want to see interest-based ads.
  3. Shopping Cart Functionality: Keeping track of items in your cart, including those left behind for cart reminders via SMS.
  4. Performance Analysis: Conducting research and diagnostics to improve our website, content, and services.
  5. Fraud Prevention: Enhancing security measures to protect user data.
  6. Third-Party Cookies: Approved third parties, such as search engines, analytics providers, social media platforms, and advertisers, may set cookies when interacting with Lomesen Services. These help deliver targeted ads, measure their effectiveness, and provide analytics.

You can manage or disable cookies in your browser settings. However, blocking cookies may affect some functionalities of our services.

 

4. Data Collection Restrictions

4.1 Location Data

We do not collect or use your location data for advertising purposes. If location access is required for core services, we will:

  • Clearly state this in our Privacy Policy and app settings.
  • Request only the minimum necessary permissions (e.g., approximate location rather than precise location).

4.2 Device Identifiers

We do not permanently link device identifiers to personal or sensitive data unless required for:

  • Telecommunications services (e.g., Wi-Fi calling tied to a carrier).
  • Enterprise device management applications in owner mode.

If such use applies, we will explicitly disclose it in our Privacy Policy.

4.3 Sensitive Data Protection

We will not collect, store, or share sensitive personal data (e.g., biometric data, financial details) without clear user consent. Furthermore, we will not:

  • Use sensitive permissions for undisclosed or unauthorized purposes.
  • Sell or share personal data for marketing without your explicit consent.

4.4 SMS & Call Log Data

If you choose to enable call or SMS-related features, we ensure:

  • No automatic background collection.
  • No unauthorized access to SMS or call logs.

4.5 File & Storage Access

  • We only request essential storage access necessary for our services.
  • We do not access your device’s camera, files, or media without consent.
  • If All Files Access Permission is required (Android R and above), we will provide clear instructions before enabling it.

5. Disclosure of Personal Data

5.1 General Policy

Protecting our customers’ personal information is a priority. We do not sell personal data. Additionally, text messaging opt-in data and consent will not be shared with third parties. We share personal data only as described below and with affiliates or strategic partners that follow this Privacy Policy or equally protective practices.

With your prior consent, we may share certain personal data with strategic partners that assist in providing our products, services, or marketing efforts.

5.2 Sharing with Affiliates and Business Partners

With your consent, we may share personal data with:

  • Affiliates: In the event of a merger, acquisition, reorganization, joint venture, business transfer, or bankruptcy proceedings, we may transfer personal data to relevant third parties.
  • Third-Party Transactions: We may offer third-party services, products, or applications through Lomesen hair Services.

5.3 Third-Party Service Providers

With your consent, we may employ third-party service providers to perform business functions on our behalf, including:

  • Order fulfillment and delivery
  • Communication (email, SMS, postal mail)
  • Data analysis and marketing assistance
  • Payment processing and fraud prevention
  • Customer service

These providers have access only to the data necessary to perform their functions and may not use it for other purposes.

5.4 Third-Party Code (SDKs)

Our application may include third-party code (e.g., SDKs). We ensure compliance with Google Play Developer Program Policies and prohibit SDK providers from selling or misusing personal data.

5.5 Business Transfers

With your approval, if Lomesenhair undergoes a business transaction (such as a sale or merger), customer data may be transferred but will remain subject to this Privacy Policy unless you consent otherwise.

5.6 Legal Compliance and Protection

We may disclose personal data when required by law or government requests. We may also share data to:

  • Enforce our Terms of Use and agreements
  • Protect Lomesenhair’s rights, property, or safety
  • Prevent fraud and manage credit risk

You will be notified if your data is shared unless legally prohibited.

5.7 Restrictions on Data Disclosure

  • We do not publicly disclose financial data, payment activity, or government-issued identification numbers.
  • We do not publish or share non-public contact information without authorization.

6. Children

Our application is not specifically designed for children and does not knowingly collect personal or sensitive information from children.

If any personal data from children is collected—whether through APIs, SDKs, or other means—we will clearly disclose such activity within the application and obtain prior consent in accordance with legal requirements. Sensitive information related to minors includes, but is not limited to:

  • Authentication data
  • Microphone and camera sensor data
  • Device data
  • Android ID
  • Advertising-related data

Our products and services are intended for adults. We do not knowingly collect, use, or disclose data from children under 16 years old (or the minimum age required by applicable laws in certain jurisdictions).

If we become aware that we have inadvertently collected personal data from a child under 16, we will take immediate steps to delete the data. If you believe a child under 16 has provided us with personal data, please contact us immediately.

7. Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to:

  • Access, correct, or delete the personal data we collect.
  • Restrict or object to the further processing of your personal data at any time.
  • Receive your personal data in a structured, standard format.
  • Lodge a complaint with the relevant data protection authority regarding our handling of your personal data.

To protect your privacy and security, we may request verification of your identity before granting access to your personal data. In some cases, legal or regulatory obligations may prevent us from fulfilling certain requests, such as deleting data required for compliance purposes.

If you wish to exercise your rights, please contact us. We will respond within a reasonable timeframe, and in any event, within 30 days.

7.1 Your Choices

  1. Managing Your Information

    • If you have questions about how we collect and use your personal data, please contact our Customer Service.
    • Many of our Lomesen hair Services include settings that allow you to control how your information is used.

    Note: Choosing not to provide certain information may limit your ability to use some Lomesen hair Services.

  2. Communication Preferences

    • If you do not wish to receive notifications or other communications from us, you can adjust your customer communication preferences.
    • To disable in-app notifications, adjust your notification settings in the app or your device.

  3. Managing Cookies and Identifiers

    • Most browsers and devices allow you to block or manage cookies and other identifiers.
    • However, disabling cookies may prevent you from accessing essential features, such as adding items to your shopping cart or checking out.

  4. Account Deletion

    • If you have registered an account on Lomesen hair, you can delete your account directly within the application.
    • You may also contact us to request account deletion.

7.2 Access to Your Information

You can access certain personal data through our platform. 

7.3 Third-Party Websites and Services

When you interact with third-party websites, products, or services linked to Lomesen hair, please note:

  • We do not control or assume responsibility for third-party privacy policies.
  • Our Privacy Policy applies solely to data collected through Lomesen hair’s products and services.
  • We encourage you to review third-party privacy policies before using their platforms.

8. Protection of Information

We implement reasonable technical, administrative, and physical security measures to safeguard your personal data and prevent unauthorized access. These measures help ensure the secure use and proper handling of the data we collect. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

We adhere to the principles of legality, legitimacy, and transparency. We ensure that only the minimum necessary data is used, within a limited scope and for specific purposes. We take technical and administrative steps to protect the security of your data. For example, we use personal data to verify accounts, track user activity, and promote safety and security. This includes monitoring for fraud, investigating suspicious or potentially illegal activities, and ensuring compliance with our terms or policies. Such processing is based on our legitimate interest in maintaining the safety of our services.

We work to protect the security of your personal information during transmission using encryption protocols and secure software. Additionally, we maintain physical, electronic, and procedural safeguards in relation to the collection, storage, and disclosure of your personal data. For your security, we may ask you to verify your identity before disclosing any personal information.

Our devices feature security tools to protect against unauthorized access and data loss. You have control over these features and can adjust them based on your preferences.

It is important for you to protect your password and prevent unauthorized access to your devices and applications. We recommend using a unique password for your Lomesenhair account, different from those used for other online accounts. Additionally, please remember to log out when you’re done using a shared computer or device.

9. Additional State-Specific Privacy Disclosures

This Privacy Policy includes disclosures required by various state laws, such as the California Privacy Rights Act (CPRA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CDPA), Utah Consumer Privacy Act (UCPA), and the Virginia Consumer Data Protection Act (VCDPA).

Please note that some implementation details of these laws are still being finalized. We are actively working to ensure compliance with these laws and will update our processes, disclosures, and this Privacy Policy as these rules are finalized.

10. Changes to this Privacy Statement

We may periodically update this Privacy Statement to align with new technologies, industry practices, regulatory changes, or for other reasons. Your continued use of our products and services after the updated Privacy Statement takes effect indicates your acceptance of the revised policy. If you do not agree with the updated Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.

11. Conditions of Use, Notices, and Revisions

By choosing to use Lomesen hair Services, you agree that your use and any privacy-related disputes are governed by this Privacy Policy and our Terms and Conditions, including limitations on damages, dispute resolution, and the applicable law as outlined in the Terms and Conditions.

If you have any concerns regarding the Privacy Policy, please contact us with a detailed description, and we will work to resolve the issue.

As our business evolves, our Privacy Policy may change. We recommend that you periodically review our website for any updates. Unless otherwise specified, the current Privacy Policy applies to all information we have about you and your account.

We stand by the commitments we make and will not materially alter our policies or practices in a way that would make them less protective of customer information previously collected without obtaining consent from affected customers.

12. Contact Us

If you have any questions or concerns regarding this Privacy Statement or its implementation, please feel free to contact us at: Hello@lomesenhair.com