Return Policy
At Lomesen, we are committed to ensuring that every woman looks and feels her best by providing the ultimate hair experience. If you encounter any issues with your purchase, please don't hesitate to CONTACT US at any time, and we'll prioritize responding within 24 hours.
1. Order Cancellation:
To cancel an order, please contact our Customer Care team within one hour of placing the order. Once the order has been shipped, cancellations can no longer be processed.
2. Order Returns:
We are happy to offer exchanges and returns on unused products within 30 days of receipt.
- US Customers: We provide a return label at no extra cost.
- Non-US Customers: We will reimburse your return shipping cost based on your receipt. Please note, once your free returns are used up, you will be responsible for any future return shipping fees. You can also purchase an affordable shipping label directly from us.
Please note: Each order qualifies for one free return within 30 days of receipt.
2.1 Return Conditions:
To qualify for a return or exchange, the product must be in its original condition:
- Uncut, unbleached hair
- Unchanged color
- Untouched lace (no cutting or secondary trimming)
Due to hygiene and safety concerns, we cannot accept used products for return.
2.2 To Initiate a Return:
Follow these simple steps to start the return process:
| Step | Action |
|---|---|
| 1. Contact Customer Care | Reach out within 30 days, providing the reason for the return along with relevant pictures for a quicker process. |
| 2. Receive Return Address | Upon approval, we will provide the return address. |
| 3. Process Refund | Once we receive and inspect your return, we will process your refund within 2 business days. |
3. Order Exchanges:
For exchanges, please follow the same return process. Our team will confirm the exchange item and any necessary payment adjustments. Once we receive the returned item, we will ship the new one within 3 business days.
4. Refund Processing Time:
Refunds will be processed via your original payment method within 2 business days. Processing times may vary depending on the payment method.
| Payment Method | Refund Time Frame |
|---|---|
| PayPal | 3 business days |
| Credit/Debit Card | 10 business days |
| AfterPay | 3 business days |
| Zip Pay | 3 business days |
| Sezzle | 3 business days |