Shipping Info

Shipping Methods:

Lomesen HAIR partners with trusted carriers such as USPS, Ontrac, FedEx, UPS, DHL, and Royal Mail to ensure your order is delivered safely and promptly.

Total Delivery Time:

Total delivery time = processing time + shipping time

Processing Time:

After placing an order, we typically process and ship your order within 1 business day. If there are any issues with your shipping information, we will contact you within 24 hours to resolve them.

Shipping Time & Costs:

Shipping time and costs may vary due to unexpected factors such as adverse weather, public holidays, or other unforeseen events. Recently, changes in customs policies at some destinations may cause a 2-3 day delay for certain items. We apologize for any inconvenience and appreciate your patience.

Customs & Taxes:

Customs duties and taxes in the recipient’s country/region are the responsibility of the customer. Any costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons will also be borne by the buyer.

Additional Notes:

• Local logistics deliver on business days (Mon. - Fri.).
• Please ensure your delivery address is accessible on workdays.
• Keep your phone on as carriers may contact you.
• Some services may require a signature for delivery.
• If you waive the signature service, Lomesen HAIR is not responsible for any loss or damage to the package after delivery.

Responsibility Breakdown:

Scenario	Responsible Party
Incorrect personal shipping info or undeliverable address	Buyer
Customs duties in recipient’s country/region	Buyer
Buyer’s delivery delay or address modification	Buyer
Cancellation or return for personal reasons	Buyer

Shipping Insurance & Refunds:

• If you cancel your order before shipment, a full refund will be issued to your original payment account.
• Refund eligibility for other cases may vary depending on the situation.

Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction!